Check-out Operator

A Checkout Operator promotes customer loyalty while recording purchases and receiving payment and minimizing losses to the establishment.

• Communicate with customers
• Record sales and process payments
• Cash up and control change

This qualification is registered on the occupational qualifications’ framework within the NQF and consists of the following three components:

• Knowledge modules
• Practical modules
• Workplace modules

Each of these components consist of several modules that you must complete.

Knowledge Modules – 8 credits:

• KM-01: Principles of customer service
• KM-02: Principles of recording transactions and processing of payments
• KM-03: Concepts and generally accepted methods for cashing up

Practical Modules – 7 credits:

• PM-01: Communicate with customers
• PM-02: Operate Point of Sale
• PM-03: Cash up PoS and control change

Work-based Modules – 20 credits:

• WM-01: Processes and procedures of interacting with customers
• WM-02: Processes and procedures recording transactions and processing payment
• WM-03: Processes and procedures of balancing takings and controlling change