Retail Sales Assistant -General – Retail Sales Advisor
The purpose of this qualification is to prepare a learner to operate as a Retail Sales Advisor.
A Retail Sales Advisor sells goods and services such as Fast Moving Consumer Goods (FMCG), clothing, furniture, and speciality merchandise in a retail or wholesale environment.
A Retail Sales Advisor sells goods and services such as Fast Moving Consumer Goods (FMCG), clothing, furniture, and speciality merchandise in a retail or wholesale environment.
• Attend to different types of customers and resolve queries.
• Provide customer service and build customer relationships.
• Sell products in a full-service retail and wholesale sales environment.
• Provide customer service and build customer relationships.
• Sell products in a full-service retail and wholesale sales environment.
• To prepare a learner to operate as a Retail Sales Advisor.
• Attend to different types of customers and resolve queries.
• Provide customer service and build customer relationships.
• Sell products in a full-service retail and wholesale sales environment.
• Attend to different types of customers and resolve queries.
• Provide customer service and build customer relationships.
• Sell products in a full-service retail and wholesale sales environment.
This qualification is registered on the occupational qualifications’ framework within the NQF and consists of the following three components.
• Knowledge modules
• Practical modules
• Workplace modules
Each of these components consist of several modules that you must complete.
Knowledge Modules – 11 credits
• KM-01: Attending to customers and resolving customer queries (4 Credits)
• KM-02: Building customer relationships (3 Credits)
• KM-03: Selling in a full-service retail and wholesale environment (4 Credits)
Practical Skills Modules – 11 credits
• PM-01: Interaction with customers (2 Credits)
• PM-02: Customer queries and complaints (2 Credits)
• PM-03: Customer service and customer relationships (2 Credits)
• PM-04: Sell products to customers (3 Credits)
• PM-05: Advanced selling techniques (2 credits)
Work Experience Modules – 32 credits
• WM-01: Attend to different types of customers (10 Credits)
• WM-02: Providing customer service (8 Credits)
• WM-03: Selling products to customers (14 Credits)
• Knowledge modules
• Practical modules
• Workplace modules
Each of these components consist of several modules that you must complete.
Knowledge Modules – 11 credits
• KM-01: Attending to customers and resolving customer queries (4 Credits)
• KM-02: Building customer relationships (3 Credits)
• KM-03: Selling in a full-service retail and wholesale environment (4 Credits)
Practical Skills Modules – 11 credits
• PM-01: Interaction with customers (2 Credits)
• PM-02: Customer queries and complaints (2 Credits)
• PM-03: Customer service and customer relationships (2 Credits)
• PM-04: Sell products to customers (3 Credits)
• PM-05: Advanced selling techniques (2 credits)
Work Experience Modules – 32 credits
• WM-01: Attend to different types of customers (10 Credits)
• WM-02: Providing customer service (8 Credits)
• WM-03: Selling products to customers (14 Credits)