Retail Store Manager-General

A Retail Manager General (Retail Store Manager) manages the functions of a sustainable retail establishment to achieve the objectives of the business while addressing the expectations of the stakeholders.

• Managing employees in a retail business
• Managing services and service standards and relations with stakeholders of a retail business
• Managing the stock, supply chain and logistics of a retail business
• Managing the marketing activities of a retail business
• Managing the financial activities of a retail business
• Managing assets and controlling risks and losses in a retail business

This qualification is registered on the occupational qualifications’ framework within the NQF and consists of the following three components:

• Knowledge modules
• Practical modules
• Workplace modules

Each of these components consist of several modules that you must complete

Knowledge Modules – 135 credits

• KM-01: Retailing (20 credits)
• KM-02: Customer Service in Retail (15 credits)
• KM-03: Asset and Risk Management in Retail (15 credits)
• KM-04: Retail Marketing (15 credits)
• KM-05: Retail Management (15 credits)
• KM-06: Retail Financial Management (15 credits)
• KM-07: Human Resource Management in Retail (15 credits)
• KM-08: Labour Law and Industrial Relations in Retail (10 credits)
• KM-09: Logistics and the Supply Chain in Retail (15 credits)

Practical Modules – 158 credits

• PM-01: Manage people and relationships (8 credits)
• PM-02: Manage operational processes (6 credits)
• PM-03: Manage workforce planning processes (10 credits)
• PM-04: Manage employee performance (12 credits)
• PM-05: Plan and control service standards (10 credits)
• PM-06: Build stakeholder relationships (10 credits)
• PM-07: Plan and manage stock (9 credits)
• PM-08: Price, merchandise, and store stock (7 credits)
• PM-09: Manage supplier performance and relationships (8 credits)
• PM-10: Optimise stock performance (8 credits)
• PM-11: Develop marketing and sales plans (18 credits)
• PM-12: Develop and interpret financial documents (7 credits)
• PM-13: Manage cash flow (5 credits)
• PM-14: Work with financial accounts and business plans (12 credits)
• PM-15: Manage and mitigate risk (20 credits)
• PM-16: Manage assets (8 credits)

Work-based Modules – 214 credits

• WM-01: Operational planning and implementation (20 credits)
• WM-02: Human resources management (16 credits)
• WM-03: Industrial relations (12 credits)
• WM-04: Management of customer shopping experience (12 credits)
• WM-05: Stakeholder engagement (16 credits)
• WM-06: Stock management (12 credits)
• WM-07: Supply chain management (12 credits)
• WM-08: Sales management (16 credits)
• WM-09: Marketing management (16 credits)
• WM-10: Cash management (16 credits)
• WM-11: Financial management (20 credits)
• WM-12: Financial control (20 credits)
• WM-13: Risk management (16 credits)
• WM-14: Asset management (10 credits)